Copper Sky Lodge
Postion Available Site Director
Choices in Community Living (“CICL”) is an Alberta-based, family-run organization which has been managing housing for persons requiring Assisted Living (also known as Supportive Living) since 1996. CICL works with Alberta Health Services to provide affordable Designated Supportive Living (Levels 4 and 4D) at their three lodges, located in Spruce Grove, Lethbridge, and Red Deer.
Copper Sky Lodge, located in the vibrant city of Spruce Grove, just 11km west of Edmonton, is the third Designated Supportive Living facility designed and operated by Choices in Community Living. Having more than 30 kilometers of trails woven through acres of natural forest, Spruce Grove is a community that values healthy, active living and combines city conveniences with plenty of options for recreation and leisure. In a newly constructed building in the modern McLaughlin Community, Copper Sky Lodge is surrounded by all the amenities a professional might expect.
Copper Sky Lodge is committed to providing the highest quality of care to its residents by maintaining and improving resident independence and strengths while ensuring that they receive timely, competent, and dignified assistance with those activities that they can no longer do for themselves. This is reflected in the mission, vision, and values of Choices in Community Living.
Each of the lodge’s 130 well-appointed suites are designed to meet the safety and comfort needs of the residents who range from being younger than 40 to over 100 years of age, with varying levels of support requirements. Air-conditioned suites are spacious, modern, and bright as well as wheelchair accessible & barrier-free. Each suite features a large washroom, kitchenette, and living area, with a security system connecting residents directly to care staff for emergencies, 24 hours a day. With highly engaged and dedicated staff who want to be there and who want to create a joyful home for the residents, Copper Sky Lodge is operating at full occupancy.
Copper Sky Lodge offers Assisted Living and Designated Supportive Living:
Assisted Living merges the concepts of independent living and 24-hour support. It offers a home for people who value their autonomy and privacy, but also require assistance with daily living activities or supervision. Shared responsibility, choice and managed risk are the key concepts on which Assisted Living is founded. Dignity, independence, privacy, individuality, confidentiality and providing home amenities are hallmarks. Wherever possible, Assisted Living allows residents the opportunity to direct their own lives to the maximum extent of their abilities.
Designated Supportive Living is a term used by Alberta Health Services which indicates that there is subsidy and placement of persons requiring Assisted Living services into “designated” units. Residents of Choices in Community Living’s Lodges are placed through Alberta Health Services’ Continuing Care. Personal care is coordinated with Alberta Health Services on-site Case Managers.
The following are the Vision, Mission and Values for Choices in Community Living:
To provide excellent care in comfortable, joyful environments
Inspirational Assisted Living
Respect, Responsibility & Enthusiasm
For further information about Copper Sky Lodge and Choices in Community Living, please visit their website at www.cicl-seniors.com.
Director of Operations
There are 6 direct reports:
Approximately 100 staff
Having oversight of the daily operations of Copper Sky Lodge, the Site Director ensures excellence in meeting the health, social, leisure, and spiritual needs of the residents. The residents’ quality of life and engagement are of the highest priority, while providing a safe and comfortable environment for everyone.
The position will include the following responsibilities:
Ensure a resident centric focus and that the vision, mission and values of Choices in Community Living are clearly communicated and understood by Department Heads and staff;
Lead, empower, and develop management and their teams, driving the Resident Care Strategy to achieve excellent care and joy for the residents; and
Coach and champion team building and a familial culture across departments and facilities while also championing all employee recognition programs to ensure individual contributions are recognized and celebrated.
Create a warm, friendly environment for residents and staff. Service the customer by ensuring the highest quality standards in facilities and services are provided;
Demonstrate an unwavering commitment to excellent care and resident and family satisfaction and high employee morale;
Drive operational efficiencies, collaborations, and excellence amongst the operational areas (i.e. care, housekeeping, maintenance, food services, recreation, and overall health and safety);
Play a key role in driving and supporting the Copper Sky culture through effective change management initiatives;
Establish, implement, and manage short- and long-range goals, objectives, policies, and operating procedures;
Demonstrate the ability to critically review and assess current operations with the objective of constant improvement;
Ensure operational standards are fully and appropriately developed, implemented, and maintained in all areas; and
Ensure proper privacy and protection policies are in place to protect staff and residents.
Ensure appropriate recruitment and retention strategies are in place to enhance the Vision, Mission, and Values of the organization and work to align succession and performance management strategies where appropriate;
Coordinate, communicate, the implementation of policies, protocols, and procedures set by Choices in Community; and
Develop a culture of person-centered care based decision making through process and structure, effective training, employee engagement, and management behavior.
Alberta Health Services Relationship Management
Work with Alberta Health Services’ Case Managers to coordinate a plan of care for residents and ongoing case management and collaborative admission practices in the interest of appropriate placements.; and
Maintain strong relationships with Alberta Health Services-Supportive living Edmonton Zone and ensure adherence to Alberta Health Continuing Care Standards, Supporting Living Accommodation Standards, Protection for Persons in Care Act, and Abuse Prevention among other regulatory requirements.
Finance and Administration
With a monthly operating budget of nearly $550,000, manage overall facility budget and ensure financial accountability;
Operate with financial integrity and moral responsibility in correlation with budgetary expenditure;
Maintain timely and effective records reporting and management systems; and
Ensure compliance with all financial reporting standards, audits, and quality assurance.
OPPORTUNITIES AND CHALLENGES
CICL is a family owned and operated multi-facility organization and the Site Director works as part of a team of Site Directors.
Work toward person-centered engaged model of care and support. Integrate the staff and residents into a more integrated and familial type setting where residents are supported to be meaningfully occupied and where the building and common areas are effectively utilized and a true sense of home and community is created;
Improve the quality of care and quality of life for the residents making Copper Sky Lodge a first choice and a true home for residents; and
Participate in one of the first Canadian implementations of the Butterfly Household Approach, changing the culture of dementia care and creating a person-centered approach using Butterfly philosophy and supports throughout Copper Sky.
FIRST YEAR DELIVERABLES & MEASURES OF SUCCESS
Success in the first year will be determined by the Site Director’s ability to:
Integrate and model the Mission, Vision, and Values of the organization throughout Copper Sky in the behaviors of staff;
Demonstrate trust and confidence in the competencies of senior managers and staff;
Embrace each department and their challenges. Work with each to create and follow through on solutions;
Have a presence throughout the lodge, recognizing and being recognized by both staff and residents;
Demonstrated effective relationship’s with Alberta Health Services;
Demonstrated effective relationships with families;
Demonstrate unquestionable compassion, respect, and care for the residents of the Lodge, their families, and the staff; and
Understand the duties and routines of frontline staff.
Minimum of a Bachelor of Science in Nursing; and
Currently active as a Registered Nurse with the College & Association of Registered Nurses of Alberta.
Minimum of 5-7 years in a senior management role preferably within a continuing care setting;
Nursing experience in a social model care environment;
Progressive senior management experience leading all aspects of care, accommodations, housekeeping, and food services;
Knowledge of relevant Alberta Health Services’ standards and regulations, including the Protection Of Persons in Care Act etc.;
Understanding the Collective Agreement and direct experience working with unionized staff; and
Familiarity with SeniorCare software would be considered an asset.
COMPETENCIES & ATTRIBUTES:
Appreciation for the need of housing, support, and security for those in need of supportive living;
Ability to relate to residents and families in a warm, compassionate, and inviting way;
Passionate about quality care and quality of the lived experience of residents;
Visionary and proactive, highly creative and flexible; a conceptual thinker with a high degree of passion; able to consistently exhibit a positive outlook;
Inspiring and dynamic leader who is approachable, a true team player who encourages others to a shared organizational vision of excellence;
Demonstrated ability to deal effectively with conflict in a diplomatic and professional manner; maintains an individual’s dignity and respect during conversations; empathetic leader who leads by example;
Broad understanding of business functions, including administration, finance and accounting, communications, human resources, safety, risk management, marketing, quality assurance, stakeholder relations, maintenance services, and food services is required;
Consummate professional who consistently demonstrates a commitment to continuous improvement;
Exceptional organizational abilities, sound judgment, common sense, and the ability to maintain confidentiality and diplomacy;
Ability to multitask in a fast paced and dynamic setting, calming chaos and maintaining sight of all competing priorities;
Political savviness with demonstrated expertise in building and enhancing relationships with a diverse group of individuals;
Excellent verbal and written communication skills, as well as active listening skills; is able to communicate complex issues in a simple and understandable manner;
Accomplished public speaker with an expressive style that is accessible to diverse stakeholder groups; ability to represent the organization as needed;
Ability to use appropriate humour to lighten the mood and encourage comradery; and
How to Apply:
Please send your resume in Word or PDF format to: firstname.lastname@example.org. Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job: “8495 Site Director, Copper Sky Lodge, AB – Edmonton (CRPAPPLY)”
Antara Gabinet, Partner & Practice Leader
780-432-5936 ext 407
Sandra McIsaac, Research Assistant
780-432-5490 ext 436