A key member of the Leadership Team, the Housing Administrator is accountable for the administration of accommodation, hospitality, and recreation services for the facilities within their area. Working closely with Home Care, this role will be accountable for occupancy and service levels.
Lead, motivate, and develop all business units while creating alignment and enrollment in the developing culture and vision;
Ensure the customer service focus and long-term goals of the company are clearly communicated and understood by all team members;
Ensuring appropriate recruitment and retention strategies are in place to enhance the Vision, Mission, and Philosophy of the Foundation and working to align succession and performance management strategies where appropriate;
Leading, motivating, and developing management and their teams in order to drive a service-based culture of excellence;
Supporting and championing all employee recognition programs and summer student programs to ensure individual contributions are recognized and celebrated;
Coordinating, communicating, and standardizing the implementation of policies, protocols and procedures enabling further organizational standardization across facilities and departments;
Enhancing a commitment to an organizational culture valuing client service across all levels of the organization; and
Coaching and championing team building across departments and facilities.
Service the customer by ensuring the highest quality standard in facilities and services are provided;
Developing a spirit of customer-driven and service-based decision making through effective training, employee engagement, and management behavior;
Drive operational efficiencies and synergies amongst the business units (i.e. housekeeping, food services, recreation, health and safety) and skills of the greater team;
Establish, implement, and manage short- and long-range goals, objectives, policies, and operating procedures;
Ensure operational standards are fully and appropriately developed, implemented, and maintained in all areas;
Demonstrate a unwavering commitment to excellent customer satisfaction and high employee morale;
Create a warm, friendly environment for residents, tenants and staff.
Play a key role in driving and supporting the organization’s culture through effective change management initiatives;
Demonstrate a commitment to excellent customer satisfaction; and
Demonstrate the ability to critically review and assess current operations with the objective of constant improvement.
Ensuring financial accountability;
Operate with financial integrity and moral responsibility in correlation with budgetary expenditure;
Maintain timely and effective records reporting and management systems; and
Ensure compliance with all financial reporting standards, audits, and quality assurance.
First Year Deliverables
Success in the first year will be determined by the Housing Administrator’s ability to:
Gain a solid understanding of the “age friendly” culture and environment of Sturgeon Foundation and forge honest, trusting, collaborative, and professional relationships within the team;
Drive a highly engaged workforce whereby the impact is felt by the residents / tenants; and
Identify areas where efficiencies can be made to add value to the organization.
The successful candidate will have the following:
Degree or equivalent in Hospitality or Operations Management; equivalencies will be considered;and
Current First Aid training would be considered an asset.
Minimum of five (5) years in a senior management role;
Progressive senior management experience leading all aspects of hospitality and food services;
Familiarity with housing, hospitality, accommodation standards and the accreditation process within Alberta; and
Proven track record with multi-site management, customer service, and cost control.
Competencies & Attributes:
Appreciation for the need of housing, support, and security for seniors and others in need;
Ability to relate to seniors in a warm and inviting way;
Broad understanding of business functions, including finance and accounting, communications, human resources, safety and risk management, marketing, stakeholder relations, and information technology is required;
Financial acumen and familiarity with budgeting and financial reporting; an ability to use innovation and creativity to drive organizational results;
Consummate professional who consistently demonstrates a commitment to continuous improvement;
Visionary and proactive, highly creative and flexible; a conceptual thinker with a high degree of passion; able to consistently exhibit a positive outlook;
Political savviness with demonstrated expertise in building and enhancing relationships with a diverse group of individuals;
Excellent verbal and written communication skills, as well as active listening skills; is able to communicate complex issues in a simple and understandable manner;
Inspiring leader who encourages others to a shared organizational vision of excellence;
Demonstrates the ability to deal effectively with conflict in a diplomatic and professional manner; maintains an individual’s dignity and respect during conversations; empathetic leader who leads by example;
Accomplished public speaker with an expressive style that is accessible to diverse stakeholder groups; ability to represent the organization as needed;
Exceptional organizational abilities, sound judgment, common sense, and the ability to maintain confidentiality and diplomacy; and
Creative and innovative thinker who has the ability to bring new, value-add ideas to the table and approaches opportunities and change with a positive spirit.
Please forward resume to:
Sandra McIsaac, Research Assistant
780.432.5490 ext 436